When an order is placed online with us, we do not collect payments from you right away. Payments are collected when you approve high quality mockups crafted by our artists.
Once your order is placed online, a representative checks to make sure we have enough stocking. If we have enough stocking, we go ahead and have our artist create a mockup. However, since our blank garment suppliers do not allow us to reserve stocking, there could be a situation that depletes the stock of our suppliers between the time you place your order and when you approve your mockup. This can cause your product to be out of stock after you approve your mockup.
Although this does not happen often, there are two options that we can do moving forwards.
- Switch to an alternative product and refund/charge your card as necessary.
- Refund your order completely